Mapping Renewable Energy Projects Life Cycle
Enterprise
Service Design
Having conducted 50+ customer interviews across multiple projects, I identified critical gaps in our SaaS lifecycle. Inconsistent knowledge and lack of internal documentation made impact assessment challenging. To address this, I created a service blueprint through expert interviews, ensuring our products support the entire ecosystem. This blueprint now guides project impact and future initiatives.
Process
Involving high-level staffs, there was a need to balance efficiency with collaboration. I did preliminary research on the stakeholder map to understand key players, then facilitated workshops, and iterated based on feedback to ensure accuracy and alignment.
This blueprint provided a clear view of stakeholder roles, team interactions, and business offerings, while identifying opportunities for improving processes and information flow.
Activities:
White paper research, stakeholder map
Led workshops to map the renewable energy lifecycle.
Aligned business offerings with lifecycle stages and documented key artifacts.
Designed and refined the service blueprint with team input.
Initial Stakeholder map based on white-paper research and my own understanding of the ecosystem
Mental Model Workshop with the Directors to map out the process, artifacts and involved personnel.
Final Stakeholder Map and Service Blueprint
Hailey
Nguyen
Reach out if you have any questions or wish to discuss your project.